Mar 23 2009

Grow Your Company’s Apparent Size with a Virtual Phone Solution

Published by debtbuster at 11:03 pm under General Discussions

As a small business owner, you need to have every competitive advantage that is available to you. An easy way to gain an upper hand over competition of any size is by making use of a virtual small PBX solution. Such a service can make a small business seem bigger than it really is through the use of certain very innovative features.

For starters, an online telephone solution makes use of an auto attendant, or virtual receptionist, very similar to the system used by big companies. This feature answers and directs automatically, received calls so they end up at the correct individual or area, just like the big boys.

Rules for call answering let you establish how inbound phone calls are routed, and thus handled. An inbound call can go to voicemail, any extension or other phone numbers depending on how you define the rules. You can define rules based on the current time, what day of the week it is, and even the caller ID of the inbound call.

A call queue system can be created, which puts callers on hold until someone can answer the phone. You can configure what is heard by the caller as they are waiting, including music, or a pre-recorded message. By using a queue, you ensure that calls are taken care of as rapidly and effectively as possible.

A full featured voice mail system is included which allows incoming phone calls to be answered with customizable salutations and messages to be left in separate mailboxes. Notification can be sent when a new message is received, and it is even possible to get the voice mail as an email attachment, allowing you to efficiently take care of the issue.

Many telephone extensions give you the ability to effectively route inbound calls to the correct department. This helps with giving your business the facade of having many areas with many employees. You can add extensions as they are needed, giving you quick and affordable telephone service growth.

With an Internet based telephone service, you get the choice of a local phone number, a toll free number, or both. While the toll free option will not be more expensive to use, it does help to give your small operation the feel of a larger business.

The above are just a few of the benefits offered by a virtual hosted PBX service that help make your company seem like a larger outfit. Try an affordable, easy to operate online telephone system and begin to see how its powerful features can really work towards improving your company’s bottom line.

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